These plans have been meticulously crafted to offer our clients exactly what they need, when they need it, ensuring a tailored experience that aligns with their unique requirements and preferences. By understanding the specific challenges and goals of each client, we strive to provide not just solutions, but also peace of mind, knowing that they can rely on our dedicated service and expertise to guide them through every step of their journey. Whether they are seeking flexible options for short-term projects or comprehensive support for long-term engagements, our offerings are designed to adapt and evolve, ensuring satisfaction and success at every stage.
Remote Support Plans
Time zones are aligned to your main office location.
Remote Support: Standard
✓ Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk.
✓ 4hr Service Level Agreement.
✓ Multi-channel support via phone, e-mail and support ticket.
✓ 24/7 remote management, monitoring, patching and remote desktop tools.*
✓ Quarterly backup restoration test.**
✓ Annual IT audit and IT security audit.
✓ Remote scheduled employee on/off-boardings.
✓ Remote quarterly IT strategy meeting.
✓ IT hardware fleet management.
✓ IT hardware and software procurement.
✓ Annual IT audit and IT security audit.
✓ On-site support and travel chargeable.
Remote Support: Enhanced
✓ Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk with optional add-on for 06:00 – 22:00 or 24/5 and 24/7 support.
✓ 2hr Service Level Agreement.
✓ VIP/ key person support.
✓ Multi-channel support via phone, e-mail and support ticket.
✓ 24/7 remote management, monitoring, patching and remote desktop tools.*
✓ Monthly backup restoration test.**
✓ Remote scheduled employee on/off-boardings
✓ Remote quarterly IT strategy meeting.
✓ IT hardware fleet management.
✓ IT hardware and software procurement.
✓ 6-monthly IT audit and IT security audit.
✓ On-site support and travel chargeable.
Remote Support: Enterprise
✓ Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk with optional add-on for 06:00 – 22:00 or 24/5 and 24/7 support.
✓ 15min Service Level Agreement.
✓ VIP/ key person support.
✓ Multi-channel support via phone, e-mail and support ticket.
✓ IM support via your Slack or Microsoft Teams (optional).
✓ 24/7 remote management, monitoring, patching and remote desktop tools.*
✓ Monthly backup restoration test.**
✓ Remote scheduled employee on/off-boardings.
✓ Remote monthly IT strategy meeting.
✓ Remote weekly IT meeting.
✓ IT hardware fleet management.
✓ IT hardware and software procurement.
✓ Quarterly IT audit and IT security audit.
✓ On-site support and travel chargeable.
Need 24/7 support? Boost your SLA.
Employee Zero offers bespoke plans for Enterprise Plus clients. Talk to us about your needs.
On-site and Remote Support Plans
On-site support plans subject to office locations. Time zones are aligned to your main office location.
On-site & Remote Support: Standard
✓ Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk.
✓ 4hr Service Level Agreement.
✓ Multi-channel support via phone, e-mail and support ticket.
✓ 24/7 remote management, monitoring, patching and remote desktop tools.*
✓ Quarterly backup restoration test.**
✓ Annual infrastructure failover test.***
✓ Remote scheduled employee on/off-boardings.
✓ Remote quarterly IT strategy meeting.
✓ IT hardware fleet management.
✓ IT hardware and software procurement.
✓ Annual IT audit and IT security audit.
✓ On-site support and travel included.
On-site & Remote Support: Enhanced
✓ Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk with optional add-on for 06:00 – 22:00 or 24/5 and 24/7 support.
✓ 2hr Service Level Agreement.
✓ VIP/ key person support.
✓ Multi-channel support via phone, e-mail and support ticket.
✓ 24/7 remote management, monitoring, patching and remote desktop tools.*
✓ Monthly backup restoration test.**
✓ Annual infrastructure failover test.***
✓ Remote scheduled employee on/off-boardings
✓ Remote quarterly IT strategy meeting.
✓ IT hardware fleet management.
✓ IT hardware and software procurement.
✓ 6-monthly IT audit and IT security audit.
✓ On-site support and travel included.
On-site & Remote Support: Enterprise
✓ Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk with optional add-on for 06:00 – 22:00 or 24/5 and 24/7 support.
✓ 15min Service Level Agreement.
✓ VIP/ key person support.
✓ Multi-channel support via phone, e-mail and support ticket.
✓ IM support via your Slack or Microsoft Teams (optional).
✓ 24/7 remote management, monitoring, patching and remote desktop tools.*
✓ Monthly backup restoration test.**
✓ Quarterly infrastructure failover test.***
✓ Remote scheduled employee on/off-boardings.
✓ Remote monthly IT strategy meeting.
✓ Remote weekly IT meeting.
✓ IT hardware fleet management.
✓ IT hardware and software procurement.
✓ Quarterly IT audit and IT security audit.
✓ On-site support and travel included.
All plans subject to contract and low watermark.
SLA for all plans is met via initial remote support using our highly-capable tool set. If on-site support is required we will advise you of this and arrange a time to visit you.
* We have a number of monitoring, patching and security tools to match a range of needs. A subscription to at least one of these services is required for monitoring and patching.
** Requires backup service subscription and test environment. Backup restoration requires customer engagement to check their own data.
*** For applicable redundant environments.
vCISO fractional expertise. Experts part-time.
Employee Zero offering vCISO services, as well as a host of other complimentary expert-led support to augment your existing capability.